Services
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Perfect customer service system
During the project life cycle,customer service mechanism monitors: service agreement signing,project DFS risk assessment,pre-sales technical management,after-sales scope management（spare parts delivery,technical training,data tracking and monitoring,EWP analysis,etc. -
Customer service system
1. After-sales data analysis system
Support after-sales data analysis, rapid statistical distribution of poor data distribution, trends and early warning.
2. Jira customer complaints processing system
Real-time recording and monitoring of customer complaints processing time and progress, effective management of customer complaints processing.
3. After-sales maintenance data system
Record maintenance, renovation process data for maintenance data analysis, early warning, quality improvement. -
Perfect after-sales technical information
1. L1-L2 maintenance instructions
2. Maintenance Manual (L3 maintenance)
3. Maintenance tools
4. Spare parts information
5. Client software upgrade instructions
6. Maintenance SBOM -
Services and service tootprint
1. Domestic L1-L3 maintenance
2. Machine renovation (Shenzhen)
3. Overseas L3 Maintenance (Shenzhen Free Trade Zone)
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desheng_sales@desheng-mobile.com
3/F, No.326, Liutang Road, Block 73, Baoan District, Shenzhen, China (518101)
